Privacy Policy

Introduction

Coconut Cruise Tours ("we" or "our" or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website and services.

Information We Collect

Personal Information

When you book a service or contact us, we collect:

• Full name
• Email address
• Phone number
• Booking details (pickup location, date, time, preferences)
• Payment information (processed securely)
• Any special requests or comments

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

How We Use Your Information

We use your personal information to:

• Process and fulfill your bookings
• Send booking confirmations and updates
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security
• Send marketing communications (with your consent)

Cookies

We use cookies to enhance your experience. You can control cookie settings through your browser preferences. By accepting our cookie policy, you consent to our use of cookies.

Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

GDPR Rights

If you are located in the EU/EEA, you have the following rights under GDPR:

• Right of Access: You can request a copy of your personal data
• Right to Rectification: You can correct inaccurate data
• Right to Erasure: You can request deletion of your data
• Right to Restrict Processing: You can limit how we use your data
• Right to Data Portability: You can receive your data in a portable format
• Right to Object: You can object to our processing

To exercise these rights, please contact us at booking@coconutcruisetours.com

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally, we retain booking information for 7 years for legal and accounting purposes.

Third Parties

We may share your information with:

• Service providers (payment processors, hosting providers)
• Google Maps (for location services)
• WhatsApp (for booking confirmations)
• Legal authorities (if required by law)

Children

Our services are not intended for children under 18. We do not knowingly collect information from children. If we discover such information, we will delete it promptly.

Contact Us

For privacy-related questions, contact:

Coconut Cruise Tours
Email: booking@coconutcruisetours.com
Phone: 6210038
Address: AJug Industries HQ

Changes to This Policy

We may update this Privacy Policy from time to time. Your continued use of our website and services indicates your acceptance of any changes.